Shipping

The order would be shipped out within two working days
except for pre-order products.

Our default shipping method is FlexiPack by Pos Malaysia. They are the cheapest service available in Malaysia for international shipping. Depending on your post address location, the estimated arrival time for an international order is from 4 to 14 business days, and for domestic (Malaysia) order is from 3-5 business days. Alternatively, you can get your order shipped via premium couriers such as UPS, FedEx, or DHL.  This option is available upon request from us before you place an order. 

Due to COVID-19, Pos Malaysia had halted their services hence resulting in us shifted to alternatives couriers. There are no fixed couriers to ship your order as some couriers do ship and some don’t ship to a certain country. This is why we are offering “Flexible Shipping.” By proceeding with your orders, you are acknowledged your order shipment duration may out of ETA (estimate time arrival). Please allow extra time for couriers to process your shipment. 

 

Return Conditions

All Skymember Products are NON-refundable. However, if you receive defected items due to the manufacturing process, we are willing to replace the items or materials for you. If you wish to exchange or get store credit for your order, please contact us to obtain an RMA number.

IMPORTANT: The returned products must be qualified as new and unopened. The customer will take all responsibility for all returned products up to shipping to our office.

 

Privacy

Your purchase information

You may order any products from our store by using your Credit Cards or PayPal. We will NEVER store your credit card information, the information that we need to process your order is your name, contact number, email address, and shipping address. We will NEVER expose, rent, or sell your information to any THIRD party for ANY reason. By creating an account in our store will able to make you access your purchased effect any time as you wish, view, and track your orders as well. Our store powered by PayPal. PayPal will process all the transactions. You may check out more information at PayPal.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

 

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